Sentiments: Feedback Insight by Judy AI

Judy AI’s Feedback Insight offers event organizers a comprehensive view of attendee satisfaction through Judy AI-generated sentiment analysis. By translating attendee feedback into categorized sentiments (positive, neutral, or negative) and presenting it in an intuitive pie-chart, Judy AI enables organizers to assess the overall attendee experience.

What is Feedback Insight by Judy AI?

Judy AI analyzes textual feedback to determine sentiments without relying on numerical ratings, providing a straightforward interpretation of attendee opinions. The sentiment data is displayed in a pie chart for clarity and is linked to the CRM, enabling organizers to view a detailed breakdown of each feedback entry and trace its source.

How Does it Work?

Judy AI generates sentiment analysis using the text from attendee feedback. During the event, insights are updated daily at 6 PM in the event's local time zone. Additional sentiment reports are provided on days 3 and 10 after the event, offering organizers a clearer understanding of any changes in attendee sentiment following the event's conclusion.

The Sentiments section provides detailed insights into attendee feedback across three critical metrics: Net Promoter Score (NPS), Onsite Satisfaction and Platform Satisfaction.

Net Promoter Score (NPS): It shows how likely attendees are to recommend the event to others, focusing on loyalty and advocacy. It's based on a 0-10 scale, where scores of 7-10 indicate positive recommendations. For example, if 100% of respondents scored 7-10, it means all attendees are likely to promote the event.
Customer Satisfaction (CSAT): It measures how satisfied attendees are with specific aspects of the event, such as the platform and onsite experience. It measures customer satisfaction on a scale of 1 (Highly unsatisfied) to 5 (Highly satisfied).

These metrics help event organizers assess customer loyalty, satisfaction, and overall experience with the event and Jublia Engagement Hub platform.

For each metric, you can explore the data further by utilizing the following key features.

Key Features:

CRM Integration
Each piece of feedback connects directly to the CRM, allowing organizers to explore individual attendee insights, track user sentiment, and gauge satisfaction trends at a granular level.
AI Insight
Judy AI automatically summarizes attendee feedback and categorizes it into sentiments, which are displayed in a pie-chart for a quick overview.
Feedback Summary
The Feedback Summary section provides key metrics like Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to help organizers gauge attendee satisfaction at a glance.
Group Overview
In the Group Overview section, you'll find valuable data like NPS and CSAT broken down by specific attendee groups
Breakdown
In the Breakdown section, you can find detailed sentiment analysis gathered from various attendee groups.
Download Data
This button on the Feedback Summary section allows organizers to retrieve all relevant feedback data for analysis. By clicking it, the data-sheet is sent to your registered email, containing key information such as Event NPS Score, Event NPS Comment, Platform Score, Platform Comment, Onsite Score, Onsite Comment, and the Timestamp of each response from the attendee.